Terms and Conditions
of B2B cooperation

§1. General provisions

These Terms and Conditions set out the rules of wholesale of unit packaging and the use of the B2B platform operated by Click-Pack Sp. z o.o. (hereinafter: the “Seller”). The Terms and Conditions are available at click-pack.pl/regulamin.

The Terms and Conditions are addressed exclusively to business entities within the meaning of the Act of 6 March 2018 - Entrepreneurs’ Law. The Seller does not conduct B2C consumer sales.

§2. Definitions

• Seller - Click-Pack Sp. z o.o., VAT ID 5272480117
• Client / Buyer - a business entity placing an order (legal person, sole trader)
• B2B Platform - the ordering system available after logging in at click-pack.pl/panel
• Order - the Client’s declaration of intent to conclude a contract of sale
• Product - standard packaging or packaging with an individual imprint
• MOQ - the minimum order quantity for a given product

§3. B2B account registration

Registration of an account on the B2B Platform requires providing:

• The full company name, VAT ID, REGON number and registered address
• Contact person details (first name, surname, email, telephone)
• Acceptance of the Terms and Conditions and the privacy policy

The account is activated after verification by the sales department. Activation includes assigning the Client to the appropriate B2B price group.

§4. Orders

Orders are placed via the B2B Platform, by email or by telephone. Every order requires confirmation by the sales department in the form of an email with the order number, specification, price and delivery date.

The contract of sale is concluded at the moment the order confirmation is received from the Seller.

Minimum order quantities (MOQ) are given on each product card. For products with an individual imprint, an MOQ of 10,000 pcs (offset) or 5,000 pcs (flexo) applies.

§5. Prices and payments

Prices on the B2B Platform are net prices and do not include VAT. VAT at the rate resulting from the applicable law (23%) is added to the final price.

Payment methods:

• Bank transfer (prepayment) - payment due within 3 days of the pro forma invoice being issued
• Transfer with deferred payment terms (trade credit) - after a positive credit standing verification
• Cash on delivery - only for orders < PLN 5,000 net

Trade credit is granted individually on the basis of financial statements, cooperation history and verification with an economic information bureau.

§6. Delivery

We deliver products within Poland and the EU via carriers (DHL, DPD, GLS) or with our own transport for large pallet orders (from 5 pallets).

The delivery cost depends on weight, volume and destination and is added to the invoice. For orders above PLN 10,000 net, delivery within Poland is free of charge.

The order lead time is stated in the order confirmation and is usually 7-14 working days for standard products and 21-35 days for products with an individual imprint.

§7. Complaints

The Client has the right to file a complaint in the event of:

• Non-conformity of the delivered goods with the order
• Quality defects of the products (imprint, tightness, dimensions)
• Transport damage (reported at the moment of receipt, with the courier)

Complaints must be submitted in writing to reklamacje@click-pack.pl within 7 days of receiving the goods. We examine complaints within 14 working days.

§8. Withdrawal from the contract (B2B)

In the case of B2B contracts, the statutory right to withdraw from a distance contract does not apply (Article 38a of the Consumer Rights Act).

In the case of products with an individual imprint (MTO - Made To Order), withdrawal from an order is possible only until the production of the printing plates (CTP) has begun.

§9. Final provisions

In matters not governed by these Terms and Conditions, the provisions of the Civil Code and of the Act on counteracting excessive delays in commercial transactions shall apply.

Disputes shall be settled by the court having jurisdiction over the Seller’s registered office. The Seller reserves the right to amend the Terms and Conditions with 30 days’ notice. Orders placed before an amendment are governed by the Terms and Conditions in the wording in force on the date the order was placed.